Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Support Team via email (below).

How can we help?

FAQ

Military Discount

Do you offer a military discount?

Yes, we offer a 10% military discount. We use secure 3rd party app called GovX ID to verify your ID then your discount is automatically added to your order.

View instructions here →

Custom Backplates Design Guidelines

Design Dimensions & File Format
  • Please submit your custom design as a high-resolution vector file (.AI, .EPS, or .SVG) or a high-resolution image file (.PNG, .JPG).
  • Max file size: 10 MB
Character Limit

For text-based designs, we recommend a character limit of 20 characters to ensure legibility and optimal engraving or cutting results.

Trademark & Copyright Information

Please note that designs containing registered trademarks, logos, or copyrighted material (such as brand logos) can only be accepted if you provide proof of ownership or permission for use. We are unable to replicate any trademarked logos or designs without proper authorization.

Approval Process
  • Before we proceed with production, we will provide you with a digital proof of your custom design. You must approve this proof via email or phone.
  • Once approved, no further changes can be made, and production will begin.
Custom Design Restrictions
  • Avoid designs that are too intricate or contain extremely fine details, as these may not translate well onto the backplate.
  • We reserve the right to reject any designs that do not meet our quality standards or violate copyright laws.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?